Critical Factors Influencing the Acceptance and Diffusion of E-Government Services: Conceptual Framework

ــــ There are some great innovations in egovernment during the past decade, and there is intense competition between some governments and leaders in the supply of services on the internet. Some countries do not want to stay behind in this area, where many governments have developed detailed strategies to realize the e-government systems, but there is a problem facing these governments which lack user acceptance of e-government services. The purpose of this study is to suggest comprehensive model to explore and investigate the Factors Influencing the Acceptance and Diffusion of e-Government Services. The proposed Model will develop based on the related literature. The motivation for conducting this study, that it is the first study in the Palestine, that investigate users needs and expectations, where there is a significant part of egovernment literature that investigates various factors that determine intention to use e-government in developed countries, however, there is a dearth of studies that investigate intention to use e-government in developing countries. Consequently, the final modified research model has the power to explain and predict user behavior in developing countries and especially Palestine. A thorough understanding of the model may help practitioners to analyze the reasons for resistance toward the technology and also help them to take efficient measures to improve user acceptance and usage of the technology.